Title : Frame wok for industrial benchmarking in logistics centric activities through CRITIC analysis and KANO questionnaire
Abstract:
In today’s fast paced business environment, superior logistics performance is a prerequisite to become and stay competitive. Distribution and warehousing practices account for about 70% of total logistics while annual logistics expenditure is nearly 13% of the GDP in India [10]. At the other side of the coin, induction of technology and best manufacturing practices in the last few years, the scope for improving efficiency within the production premises has narrowed substantially while situation has been quite different particularly the warehouse and distribution operations management, which has yet to receive the attention that manufacturing has been. Therefore, they are becoming the last frontier for significant increase in shareholders and customers value.
Though there has always been effort to optimize operations for improved performance yet Optimization at confide level may lead to off the track business practices and therefore it is necessary to identify the competitors’ best practices and act according to the same. This work presents an approach for the competitive and efficient distribution and warehousing operations in a logistic centric supply chain. The approach identifies major trends in distribution and warehouse logistics operations and brings out the untapped opportunities. Benchmarking, as the best approach is discussed with the priority based gap analysis through multi-criteria decision making technique i.e. multi-criteria prioritization. Benchmarking and gap analysis takes care of the measures to be taken for competitive edge while prioritization takes care about the dynamic behavior of the business practices and guides towards the priority based gap fulfillment for trend aligned business and thus safeguard against astray.
This paper includes the analysis & evaluation of various approaches and respective tools & technique for identifying best one suited for focus logistics practices, it also includes procedure for development of a user interface template for priority based gap analysis for deferent parameters through multi criteria decision making method and an Interface which provides the graphical representation of result for better grasping of the best of the best practices against current performance. It has also been shown that how a firm can analyze its performance and can grind out the operational areas of distribution and warehouse logistics for competitive edge.
